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Privacy Policy

Christie’s International Real Estate Sereno (also referred to herein as “we” or “us’ or “our”) is committed to protecting the privacy of the users of its Web sites. This Privacy Policy discloses our privacy practices.

The purpose of this Policy statement is to inform you about:

  • What kinds of information we collect from users of the web site at (the “Web site” or “website”) and how such information is collected
  • How the information is used by us
  • Whether we disclose any user information to third parties
  • How you can access, update or delete any information that we collect about you and
  • The security procedures which we use to protect your personal information

This Privacy Policy applies to and our family of new home community brands and real estate professional websites including (singularly and collectively, the “Web Site” or “Web Sites”.) The Web Sites are hosted by servers located in the United States (“U.S.”), and all information submitted by you thus will be transferred to the U.S. regardless of your location. By using one or more of the Web Sites, you are consenting to this Privacy Policy and the collection, use and disclosure of your personal information by us as outlined in this Privacy Policy. If you do not agree with the terms described in this Privacy Policy, please do not use the websites or submit any personal information. Your continued use of the Web Sites and submission of information will be deemed your conclusive acceptance of our Privacy Policy.

Christie’s International Real Estate Sereno reserves the right to change or amend this privacy policy at any time.

Children’s Privacy
We respect the privacy of children and “child” means an individual under the age of 13. All information and content on this website is intended for individuals over the age of 18. Children under the age of 13 are prohibited from using this website. We do not knowingly collect, use or disclose personal information from children under the age of 13 without prior parental or guardian consent. If you believe any personal information is collected from someone under the age of 13 without parental or guardian consent, then please contact us to have that information deleted.

How We Collect Information
Generally, you can visit the Web Site without revealing any personal information. Like many Web sites, our Web servers collect the Internet Protocol addresses, but not the e-mail addresses, of visitors. This information can measure the number of visits, average time spent on the site, pages viewed, and other such statistics. For more information, please see our Cookie Policy.

We collect Personal Information from users of our Website, for example, through such users’ activities, transactions and completion of online forms on our Website. Such information is collected, for example, when users register or subscribe for accounts or features on our Website (for example, when you register to look at certain properties, or make a wish list), complete surveys, attend webinars, submit a comment or question to us using a “contact us” or similar feature on our Website, send us an e-mail, or in any other way submit Personal Information to us via our Website.

You may be able to send information about our services to your friends and family members through our website by clicking on a “Share” or similar button on our Website or in an e-mail that we have sent you. In some of these cases (unless you simply forward our e-mail on your own), you may provide the e-mail address of your friend or family member to us.

Even if you do not register with us, when you access the Website from a mobile phone or other mobile devices, we may collect information from that device about your browser type, location, and Internet Protocol (IP) address, as well as the pages you visit. On a mobile device, we may utilize client/device-generated identifiers, statistical IDs, and your unique login.

In order for us to maintain the accuracy of your personal information and improve our communication with you, we may also combine the information we collect with other public geo-demographic information.

In addition, in order for us, our third-party content suppliers, or our licensees to provide certain services to you, you may be asked for information that identifies you, including your name, e-mail address, mailing address, zip code, telephone number, fax (collectively, “Personal Information”). You may also elect to provide such information to us by sending or responding to e-mails regarding certain listings or services offered on our Web Site, our third-party content suppliers, or licensees. Examples of such third party sites are iHomeFinder, MailChimp, Google Products, and its subsidiaries. Christie’s International Real Estate Sereno, as a customer service, offers links to other sites, and does not assume any responsibility for those sites or their privacy policies and provides those links solely for convenience of Christie’s International Real Estate Sereno’s visitors. If you access any of these other sites, you must do so at your own risk and may rely only on their terms and conditions and privacy policies.

How we Use and Disclose Your Information
We collect, generate, retain, and use your Personal Information for our own internal purposes in connection with the facilitation, recording and processing of any requests, communications, or interactions you may have with our Web site. We also collect and store statistics and other information about you and your online activities on an aggregated, non-personally identifiable basis and in a manner that may allow us or our affiliated or related entities, third-party content suppliers, or licensees to improve services to you.

Your Personal Information may also be used by us to provide you with information regarding our products and services. For example, we may use your e-mail address to send you special announcements and notifications of new real estate listings, services or promotions that may be of interest to you. You have the right to “opt in”and to “opt out” of certain uses of your Personal Information and may change your preferences regarding such uses at any time by clicking on the opt-out link within emails your recieve. Please be aware that it may take up to 10 business day(s) for Christie’s International Real Estate Sereno to update your preferences. During that time, you may continue to receive messages from us. Alternatively, you can contact us at [email protected] or 01.805.441.7744.

Your Personal Information may be released when you consent or direct us to share the information. We also reserve the right to share your Personal Information in the event of a legal obligation to do so for protection from harm. We may release your Personal Information when we have a good faith belief that access, use, preservation or disclosure of the personal information is reasonably necessary to (a) satisfy any requirement of law, regulation, legal process, or enforceable governmental request, (b) enforce or investigate a potential violation of the Terms of Use, (c) detect, prevent, or otherwise respond to fraud, security or technical concerns, or (d) protect the rights, property, or safety of Christie’s International Real Estate Sereno, its users, or the public against harm.

When and if Christie’s International Real Estate Sereno is involved in a merger, acquisition, or any form of sale of some or all of its business, personal information may be transferred along with the business.

We may share with third parties aggregate information or information that does not personally identify individuals.

Information Retention
In general, we will retain your personal information for the length of time reasonably needed to fulfill the purposes outlined in this privacy policy (including for as long as needed to provide you or our customer with products and services), unless a longer retention period is required or permitted by law.

GDPR Visitor Rights
Under the GDPR, if you are within the European Union, you are entitled to certain rights and information listed below.
We will retain any information you choose to provide to us until the earlier of:

  • You ask us to delete the information by sending a request to [email protected]. Please note that such requests may result in you no longer being able to access content previously provided to you.
  • Our decision to cease using our existing data providers.
  • Christie’s International Real Estate Sereno decides to no longer be in business or continue to offer the services.
  • The data is no longer needed to provide you service, is too costly to maintain further retention, or the Company finds it outdated.

You have the right to request access to your data that we store and have the ability to access your personal data.

You have the right to either rectify or erase your personal data. You have the right to verify the accuracy of your personal data and have it corrected or removed completely.

You have the right to seek restrictions on the processing of your data. When you restrict the processing of your data, we can store your data but cannot process it further.

You have the right to object to the processing of your data in certain circumstances including but not limited to direct marketing, profiling, scientific or historical research purposes, statistical purposes, automated decision making and profiling and tasks based on legitimate interests or in the public interest/exercise of official authority.

You have the right to the portability of your data. You have the right to request your personal data from us, receive it and transfer it to another controller.

You have the right to withdraw consent at any time. If you have provided consent to Christie’s International Real Estate Sereno’s processing of your personal data, you have the right to withdraw that consent any time without affecting the lawfulness of processing based upon consent that occurred prior to your withdrawal of consent.

You have the right to lodge a complaint with a supervisory authority that has jurisdiction over issues related to the General Data Protection Regulation.

We require only the information that is reasonably necessary to enter into a contract with you. We will not require you to provide consent for any unnecessary processing as a condition of entering into a contract with us.

California Consumer Privacy Act
Under California law, California residents have the right to request in writing from businesses with whom they have an established business relationship (1) a list of categories of personal information, such as name, address, e-mail address, and the type of services provided to the customer, that a business has disclosed to third parties [including affiliates that are separate legal entities] during the immediately preceding calendar year for the third parties’ direct marketing purposes and (2) the names and addresses of all such third parties.

To request the above information please contact us by writing to the address below, or to [email protected].

We will respond to such requests within 30 days of receipt. Please note that we are only required to respond to each customer once per calendar year.

Christie’s International Real Estate Sereno Is Subject to the Investigatory and Enforcement Powers of the Federal Trade Commission and Complies with Lawful Data Requests
Like most businesses, Christie’s International Real Estate Sereno is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC). Similar to any legal requirement to provide data, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Inquiries & Who to Contact
For any inquiries, concerns or requests, please contact us at:
Email: [email protected]
Call us at +01 805.441.7744

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive. Cookies allow Web sites to recognize you when you return and can keep track of information specific to you.

We use a programming tool that uses a temporary cookie to save persistent information on a per session basis. These temporary cookies are discarded as soon as you close your browser. You can view the cookies used on this site by reviewing our Cookie Policy.

In addition, consistent with standard practices in the Internet industry, you may occasionally receive cookies from third parties to which you link from our Web Site. We do not control these third-party cookies, and they are not subject to this Privacy Policy. If you prefer, you may set your browser to ask for your permission before you receive a cookie.

Do Not Track Disclosure for California Residents
You may set “Do Not Track” signal preferences in your web browser(s). This is a way for you to communicate to websites that you do not want certain information collected about your web visits collected over time and across websites or via online services. California law requires that websites disclose their practices regarding their response to “Do Not Track” signals. We currently do not track our customers over time and across third party websites. Therefore, at this time we do not respond to “Do Not Track” signals. For more information about “Do Not Track” please visit

Information Sharing and Disclosure
Information about our customers is important to our business, and we will not sell your personal information. We share customer information only with our related or affiliated entities. These partners and service providers do not have any independent right to share this information.

Data Security
Data security is critical to us and thus all Personal Information is held in a secured database. While it is impossible to guarantee the complete security of any computer system and the data contained therein, we maintain and implement robust security policies and procedures that combine with available technologies in accordance with prevailing industry standards, all of which are designed to protect the confidentiality, integrity, and availability of your Personal Information.